Responsible Gaming
Gambling Should Be Entertainment
At simply-relax.co.uk, we are committed to promoting responsible gaming practices. Gambling should always be treated as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never view it as an investment or income source.
Playing at Mystake and other casino operators should be enjoyable and within your control. If your gambling habits change or feel out of control, please seek help immediately.
Age Verification
Gambling is only legal for individuals who are 18 years of age or older in the United Kingdom. Mystake and all affiliated operators strictly enforce age verification to ensure compliance with UK gambling law. By accessing casino services, you confirm that you are of legal gambling age in your jurisdiction.
Warning Signs of Problem Gambling
Be aware of the following warning signs that may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Spending more time or money on gambling than intended
- Hiding gambling activity from family, friends, or partners
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, education, relationships, or hobbies due to gambling
- Borrowing money or using credit to finance gambling
- Using gambling to escape problems, stress, or negative emotions
- Failed attempts to reduce or stop gambling
- Lying about the extent of gambling involvement
- Gambling with money needed for essentials like rent or bills
If you recognise any of these signs in yourself or someone you know, reach out for support without delay.
Self-Help Tools & Player Protections
Mystake and responsible operators provide tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified period
- Loss Limits: Set a maximum amount you are willing to lose in a given timeframe
- Reality Checks: Receive notifications at regular intervals reminding you how long you have been playing
- Session Time Limits: Restrict the duration of individual gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing the casino
- Account Closure: Close your account if you wish to stop gambling entirely
Access these tools through your player account settings or contact customer support to activate them.
Support Organizations
If you are struggling with gambling, confidential help and support are available from the following organisations:
United Kingdom
- GamCare – Free support, counselling, and information for problem gambling
www.gamcare.org.uk | Phone: 0808 8020 133 - GamStop – Self-exclusion scheme covering all UK-licensed online casinos
www.gamstop.co.uk - Gamblers Anonymous – Free peer support meetings and fellowship
www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
If You Need Help
Do not gamble alone with a problem. If you suspect you may have a gambling problem, or if someone you care about is struggling, please reach out to one of the support organisations listed above. Professional help is available, and seeking support is a sign of strength, not weakness.
Remember: there is always someone ready to listen and help you regain control.